Man and a Van Marylebone Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Marylebone provides man and van, removal, transport, and related services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm, or organisation that books or pays for the services.

Company means Man and a Van Marylebone, providing transport, removal and related services.

Services means any man and van, removal, packing, loading, unloading, transport, delivery, or associated services supplied by the Company.

Goods means all items, furniture, belongings, and contents which are handled, transported, or stored by the Company on behalf of the Customer.

Contract means the agreement between the Company and the Customer for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides man and van and removal-related services primarily in Marylebone and surrounding areas, as well as transport to and from other locations within the United Kingdom. The precise scope of services for each booking, including collection and delivery addresses, timings, and any special requirements, will be agreed at the time of booking.

Any verbal quotation or estimate is an indication only and is subject to confirmation. The Company reserves the right to decline any booking at its discretion.

3. Booking Process

3.1 A booking is made when the Customer confirms acceptance of a quotation or service offer provided by the Company. This may be done verbally or in writing, depending on the method of communication used.

3.2 The Customer must provide accurate and complete information at the time of booking, including:

Full collection and delivery addresses.

Access details at both addresses, including any parking restrictions, stairs, lifts, or distance from vehicle to property.

A reasonably accurate description and volume of the goods to be moved.

Any special handling requirements, fragile items, or high value goods.

3.3 The Company may adjust the quotation or apply additional charges if the information provided by the Customer is incomplete, inaccurate, or changes after the booking is confirmed.

3.4 Bookings are offered subject to availability of vehicles and staff for the requested date and time. The Company will use reasonable efforts to meet preferred time slots but does not guarantee specific arrival times unless expressly agreed in writing as a timed service.

4. Estimates and Pricing

4.1 The Company may provide either a fixed price quotation or a time-based rate, depending on the nature of the work.

4.2 Fixed price quotations are based on the information given by the Customer. If the actual work required differs significantly from what was described, the Company reserves the right to revise the price or charge at its prevailing hourly or daily rates.

4.3 Time-based rates are charged from the agreed start time or from the time the Company arrives at the collection address, whichever is earlier, and continue until the work is completed or the agreed end time is reached.

4.4 Additional charges may apply for:

Waiting time caused by delays outside the Company’s control.

Extra labour required due to unexpected volume or access issues.

Parking fees, congestion charges, tolls, or penalties arising from instructions given by the Customer.

Late changes to collection or delivery addresses.

Work outside standard operating hours where this has not been pre-agreed.

5. Payments and Deposits

5.1 The Company may require a deposit at the time of booking to secure the service date and time. The amount of the deposit will be made clear to the Customer before the booking is confirmed.

5.2 Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the service. For longer or larger moves, the Company may require payment in advance, in stages, or upon arrival at the collection address.

5.3 Payment methods accepted will be communicated by the Company and may include cash, bank transfer, or card payment. The Company is not obliged to release goods or complete delivery until cleared funds have been received where prepayment is required.

5.4 If payment is not made when due, the Company may:

Refuse to start or continue with the service.

Retain goods until full payment is received.

Charge reasonable interest and administration fees on late payments.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking, subject to the following terms:

If the Customer cancels more than 48 hours before the agreed start time, any deposit paid may be refundable or transferable at the Company’s discretion, less any reasonable administration costs.

If the Customer cancels within 48 hours of the agreed start time, the Company may retain some or all of the deposit and may charge a cancellation fee reflecting the time reserved and any costs incurred.

6.2 If the Customer wishes to change the date, time, or scope of service, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Any revised work may be subject to a new quotation or additional charges.

6.3 In the unlikely event that the Company must cancel or substantially alter a booking due to circumstances beyond its reasonable control, it will notify the Customer as soon as possible and offer an alternative date or a refund of any deposit paid. The Company will not be liable for indirect or consequential losses arising from such cancellation.

7. Customer Responsibilities

7.1 The Customer is responsible for:

Ensuring that they or an authorised representative are present at the collection and delivery locations.

Securing adequate parking and any necessary permits at all locations.

Preparing goods for transport, including proper packing of items unless a packing service has been specifically booked.

7.2 The Customer must ensure that all goods to be moved are owned by them or that they have full authority from the owner to arrange the move. The Customer agrees to indemnify the Company against any claims brought by third parties regarding ownership or rights to the goods.

7.3 The Customer shall remove and keep in their possession any important documents, cash, jewellery, valuables, or items of exceptional value. The Company does not accept responsibility for such items unless expressly agreed in writing before the service commences.

8. Excluded Items

8.1 Unless specifically agreed in writing, the Company does not carry or handle:

Explosives, flammable or hazardous substances.

Illegal goods or substances.

Live animals or plants requiring specialist conditions.

Perishable foodstuffs requiring temperature control.

8.2 If any excluded items are transported without the Company’s prior knowledge, the Customer will be responsible for any loss, damage, or legal consequences arising from their presence, and the Company may remove or dispose of such items at the Customer’s cost.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in providing the services. However, liability is subject to the limitations set out in this section.

9.2 The Company will not be liable for:

Loss or damage arising from defective or inadequate packing carried out by the Customer or third parties.

Normal wear and tear, or damage to furniture or goods that are inherently fragile or in poor condition.

Damage to goods where the Customer or their representative has instructed the Company against its advice in respect of handling or moving.

Loss or damage arising from war, terrorism, natural disasters, severe weather, or events reasonably beyond the Company’s control.

9.3 Any claim for loss or damage must be notified to the Company as soon as reasonably possible and, in any event, no later than seven days after completion of the service. The Customer should provide clear details and evidence to support the claim.

9.4 The Company’s total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount in proportion to the price paid for the service and the nature of the goods, subject to any statutory rights the Customer may have under UK law.

10. Access and Property Damage

10.1 The Customer must ensure that sufficient and safe access is available at all addresses for the Company’s staff and vehicle. The Company is not responsible for damage caused where access is difficult or restricted, and the Customer requires movement through such areas.

10.2 The Company shall not be liable for damage to driveways, paths, grounds, or access routes where these are not suitable for heavy vehicles, or where the Customer has requested that vehicles enter such areas despite advice to the contrary.

11. Waste Regulations and Disposal

11.1 The Company operates in accordance with UK waste regulations. It is not a licensed waste carrier unless expressly stated as such, and will not remove general waste, construction waste, or items requiring specialist disposal except by prior agreement and in compliance with relevant laws.

11.2 The Customer must not request the Company to dispose of items illegally, abandon goods, or leave waste where it may breach environmental or local regulations. If such a request is made, the Company will refuse and may terminate the service without refund.

11.3 Where the Company agrees to remove items for disposal, such as unwanted furniture or household effects, this will be clearly specified, and any associated costs will be communicated in advance. The Customer remains responsible for ensuring that items presented for disposal do not contain hazardous materials or prohibited waste.

12. Delays Outside the Company’s Control

12.1 The Company is not responsible for delays caused by traffic, road closures, accidents, breakdowns, severe weather, or other circumstances beyond its reasonable control.

12.2 Where such delays occur, the Company will use reasonable efforts to keep the Customer informed and to complete the service as soon as practicable, but it shall not be liable for any indirect or consequential losses arising from such delays.

13. Insurance

13.1 The Company maintains insurance cover appropriate to its operations, in line with industry practice. This may include public liability and goods in transit cover, subject to policy terms, exclusions, and limits.

13.2 The Customer is encouraged to ensure that their own home or contents insurance provides adequate cover for moves and to notify their insurer if necessary, especially for high value items.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the service, they should raise the issue with the Company as soon as possible so that it may be investigated and resolved where appropriate.

14.2 The Company will handle complaints in a fair and reasonable manner and may request supporting evidence, such as photographs or written descriptions of any alleged damage or loss.

15. Data Protection

15.1 The Company will collect and use personal information only for the purposes of managing bookings, providing services, processing payments, and fulfilling legal obligations.

15.2 The Company will take reasonable steps to keep personal data secure and will not sell or share it with third parties except where necessary to provide the service or comply with the law.

16. Termination

16.1 The Company may terminate the contract or suspend the service with immediate effect if the Customer:

Fails to pay any sums due.

Behaves in a threatening, abusive, or unsafe manner towards staff.

Requests illegal or unsafe activities.

16.2 In such cases, the Customer may still be liable for charges for work already carried out and for any costs incurred by the Company.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

18. General Provisions

18.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remainder shall continue in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

18.3 The Customer may not assign or transfer their rights or obligations under the contract without the prior written consent of the Company.

18.4 These Terms and Conditions may be updated from time to time. The version in force at the time of booking will apply to that specific contract.