These Terms and Conditions set out the basis on which Man And A Van Marylebone provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing work to proceed, the customer agrees to be bound by these terms. They are intended to create a clear, fair, and practical understanding of the service, the responsibilities of each party, and the limits that apply when using a man and a van service in Marylebone or any comparable removal and transport service.

These terms apply to domestic and commercial work unless we agree otherwise in writing. They should be read together with any quotation, job specification, or written confirmation issued before the work starts. In the event of inconsistency, the written quotation or specific service agreement will take precedence over these general terms to the extent of the inconsistency. The customer is responsible for checking that the details provided are accurate and complete before the service begins.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “your” mean the customer who places the booking or any person acting on the customer’s behalf. These terms are designed to apply to a range of work, including removals, furniture transport, single-item collections, light delivery work, and associated loading or unloading tasks. They also help define expectations for van and man services in Marylebone and similar UK transport arrangements.

1. Booking process

A booking is only confirmed once we have received the required information, accepted the job, and issued a confirmation by message, email, or other agreed method. The customer must provide accurate details including the pickup and delivery addresses, access conditions, item descriptions, dates, times, and any special requirements that may affect the work. If the customer fails to disclose important information, we may revise the price, adjust the schedule, or refuse to proceed if the service cannot be delivered safely or within the agreed scope.

Quotations are usually based on the information provided at the time of enquiry. A quote may be estimated if the full scope of work is not yet known. If the actual work differs from the details supplied, including additional items, extra labour, restricted access, waiting time, or the need for different equipment, the price may be amended accordingly. We reserve the right to re-quote where the original information was incomplete or inaccurate. This is standard practice for a Marylebone man with a van and for any flexible transport service where the final workload may change on arrival.

The customer must ensure that the person authorising the booking has the authority to do so. Where a booking is made on behalf of another person, both parties may be treated as jointly responsible for the charges and obligations arising from the booking. The customer should also ensure that the job can be lawfully carried out at the specified location and time, including any parking, building access, permits, loading restrictions, or permission requirements.

2. Payments

Payment terms will be confirmed at the time of booking and may vary depending on the type and size of the job. Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may require a deposit, advance payment, or part-payment before the job starts, particularly for larger bookings, peak periods, repeat work, or services involving third-party costs. If a deposit is taken, it may be non-refundable in accordance with the cancellation terms below.

Accepted payment methods may include bank transfer, card payment, or other agreed means. Cash may be accepted in some cases, but only where confirmed in advance. The customer is responsible for ensuring that payment can be made promptly and in full. If payment is not received when due, we may charge reasonable recovery costs, suspend future services, or take steps to recover the outstanding amount. Any bank or transaction charges imposed by the customer’s payment provider remain the customer’s responsibility.

Any additional charges must be paid if they arise from extra work or changed circumstances, including waiting time, stair carry, congestion caused by access issues, incomplete packing, delays beyond reasonable control, or the presence of items not disclosed at booking. Where possible, we will explain additional charges before proceeding. However, if a delay or change arises during the job and immediate clarification is not practical, the customer agrees that reasonable supplemental charges may be applied afterwards.

3. Cancellations and rescheduling

The customer may cancel or request to reschedule a booking, but the timing of the cancellation will affect whether a charge applies. If notice is given well in advance, we may offer a full or partial refund depending on the amount of preparation already undertaken and any direct costs incurred. If the cancellation occurs shortly before the booked time, after the crew has been allocated, or once travel has begun, a cancellation fee may apply to reflect lost time and operational costs.

Where a deposit has been paid, it may be retained in whole or in part if the customer cancels late, fails to provide access, or is not ready for the service at the agreed time. If we have reserved vehicles, labour, or third-party support for the job, we may deduct reasonable unrecoverable costs from any refund. If the customer wishes to change the date or scope of the job, we will try to accommodate the request, but any rescheduling remains subject to availability and may require a revised quotation.

We may also cancel or postpone a booking if circumstances beyond our control make performance impractical or unsafe, including severe weather, vehicle breakdown, road closures, staff illness, or legal restrictions. In such cases, we will act reasonably and aim to rearrange the booking or issue a refund for any services not provided. We are not liable for indirect loss caused by cancellation due to events beyond our control, provided we have taken reasonable steps to minimise disruption.

4. Liability and customer responsibilities

We will carry out our services with reasonable care and skill. However, our liability is limited in accordance with these terms and to the extent permitted by law. We are not responsible for loss or damage arising from inaccurate instructions, unsuitable packing, hidden defects, structural weakness in furniture or property, inadequate access, or the customer’s failure to disclose fragile, valuable, or hazardous items. Customers should take reasonable steps to protect items of special value and to confirm whether professional packing or disassembly is required.

Unless we agree otherwise in writing, the customer is responsible for ensuring items are suitably packed and labelled. If we are asked to move items that are loose, unsupported, overloaded, or inadequately protected, we may refuse to transport them or may do so only at the customer’s risk. We are not responsible for pre-existing damage, normal wear and tear, or damage that results from the inherent nature of the item. This includes deterioration, minor cosmetic marks, and issues that may arise when handling old, fragile, or poorly assembled goods.

Our total liability for direct loss caused by our negligence, breach of contract, or failure to perform the service shall be limited to the amount paid or payable for the specific job, unless mandatory law requires a higher level of liability. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Nothing in these terms affects the customer’s statutory rights where applicable.

The customer must ensure that all items handed to us are lawful to transport and do not include prohibited, dangerous, or concealed goods. We may inspect items where necessary to protect safety and comply with legal obligations. If we discover items that are unsafe, illegal, or not consistent with the booking description, we may refuse carriage and charge for time already incurred.

5. Waste regulations and disposal requirements

If any work involves the removal, disposal, or transfer of unwanted items, the customer must ensure that waste is described accurately and lawfully. We operate in accordance with applicable UK waste rules and expect customers to cooperate fully with those requirements. Waste must not be presented as general household goods if it is in fact regulated waste, hazardous material, electrical waste, or another controlled category. Misdescription may lead to refusal of service and possible additional charges.

The customer remains responsible for the legal ownership and lawful disposal of items until they are collected. We may require confirmation that the customer has the right to dispose of the items and that no third party claims ownership. Where waste transfer documentation, load details, or other records are required, the customer agrees to provide the necessary information and cooperate with completion of the relevant paperwork. We may refuse to handle items where the legal status is unclear or where disposal would breach applicable regulations.

Hazardous materials, chemicals, asbestos, clinical waste, pressurised containers, batteries, oils, paints, solvents, gas cylinders, and similar regulated substances are not accepted unless we have expressly agreed in writing and the legal requirements have been satisfied. The customer must tell us in advance if any item may contain or resemble controlled waste. If prohibited waste is presented without notice, we may decline collection, seek reimbursement for wasted attendance, and report the matter if required by law.

Where we arrange disposal through an authorised route, the customer agrees that all associated charges may be passed on, including landfill, recycling, treatment, or specialist handling fees. The customer must not request that waste be deposited unlawfully, mixed with unsuitable materials, or left in a location that would breach environmental rules. We reserve the right to stop work if we believe the job would place us in breach of waste legislation or any relevant duty of care.

6. Service conditions

We will use reasonable efforts to arrive within the agreed time window, but times are estimates and may be affected by traffic, weather, access restrictions, and prior job overruns. If the customer is not present, not contactable, or not ready for the job within a reasonable period, waiting time may be charged and the service may be cancelled as a failed attendance. The customer must ensure that the pickup and delivery points are accessible and that parking arrangements are lawful and practical.

Where the job requires lifting, carrying, dismantling, or reassembly, the customer should disclose any relevant risks in advance. We may decline to move items if the work presents a health and safety concern or if the item is too large, heavy, awkward, or fragile for safe handling under the circumstances. Any estimate regarding manpower or vehicle size is based on the information supplied and may change if the actual workload differs from the booking description.

Delays caused by the customer, by building management, by loading restrictions, or by third parties may result in extra charges. We are not responsible for missed appointments, consequential losses, or business interruption caused by such delays. Where a job involves multiple stops, waiting, or staged delivery, the customer must provide clear instructions in advance to avoid confusion and added time.

The customer agrees not to place unreasonable demands on the crew or request work outside the agreed scope without prior approval. Any additional work may be accepted at our discretion and charged accordingly. If the customer insists on unsafe or unlawful handling, we may stop the job and retain payment for services already delivered.

7. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We may update these Terms and Conditions from time to time to reflect changes in business practice, legal requirements, or operational needs. The version in force at the time of booking will apply to the relevant job unless a later version is expressly agreed. Customers are encouraged to review the terms before confirming any service, especially when arranging a man with a van in Marylebone, a Marylebone van and man booking, or another transport service under comparable conditions.

By confirming a booking, the customer acknowledges that they have read, understood, and accepted these terms. The customer also confirms that they are authorised to enter into the agreement and that all information supplied is accurate to the best of their knowledge. These terms are intended to be fair, balanced, and practical for both parties while supporting safe, lawful, and efficient service delivery.